Refunds & Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

To be eligible for a return, your pencil case must be unused, in the same condition as when you received it, and in the original packaging.

Non-Returnable Pencil Cases

The following types of pencil cases are not eligible for returns:

  • Custom or personalized pencil cases (e.g., items with custom names, designs, or colors).

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds

In some cases, partial refunds may be granted if applicable:

  • Pencil cases with visible signs of use.
  • Any pencil case not in its original condition, is damaged, or has missing parts for reasons not due to our error.
  • Any pencil case returned more than 30 days after delivery.

Refunds

Once we receive and inspect your return, we’ll send you an email to notify you of the approval or rejection of your refund.
If approved, a credit will be automatically applied to your original payment method within a certain number of days.

Late or Missing Refunds

If you haven’t received your refund yet, please:

  • Check your bank account again.
  • Contact your credit card company, as it may take time before your refund is posted.
  • Contact your bank since processing times vary.

If you’ve done all of this and still have not received your refund, please contact us at .

Sale Items

Only regular-priced pencil cases may be refunded. Unfortunately, sale pencil cases are non-refundable.

Exchanges

We only replace pencil cases if they are defective or damaged. If you need to exchange it for the same item, email us at and mail your item to: .

Gifts

If the pencil case was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the pencil case wasn’t marked as a gift during purchase, or if the gift giver had the order shipped to themselves, we will send a refund to the gift giver.

Shipping Returns

To return your pencil case, mail it to: .

Please note:

  • You are responsible for paying for your shipping costs for returning your pencil case. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

For high-value pencil cases, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee we will receive your returned item.

Need Help?

If you have questions about our refund and returns policy, please contact us at .